Rental Terms and Cancellation Policy, in Plain English
These terms apply to every rental from Gregory Rental Works, 315 W Main St, Mesquite, TX 75149. They cover every porta potty, hand washing station and restroom trailer rental, written in plain English so you know what to expect before you book. Effective October 7, 2026.
How is a rental booked and paid?
A Gregory Rental Works rental is booked when you sign the e-invoice and pay. Event rentals are paid in full at booking. 28-day rentals are charged at the start of each 28-day cycle to the card on file. We accept Visa, Mastercard, American Express and Discover. Drivers do not collect cash or checks.
What is the cancellation policy?
You can cancel or reschedule free of charge until 3 PM the day before your scheduled delivery. Cancellations after 3 PM the day before, or when the driver arrives and cannot place the unit, may carry a $50 trip fee. Prepaid amounts minus any trip fee are refunded to the original card within 5–10 business days.
How do 28-day renewals work?
Long-term rentals renew automatically every 28 days until you ask for pickup. Each cycle includes one service visit per week. Billing stops on the day you call or text to request pickup. Cycles are not prorated, so request pickup before a new cycle starts to avoid another charge.
What are the delivery and placement terms?
You choose the placement spot and must provide a clear, flat path within about 15 feet of where our truck can park, plus access on service days. We deliver Monday through Saturday between 7 AM and 6 PM and do not guarantee exact arrival times. If the spot is unsafe or blocked, the driver will place the unit at the nearest safe spot or reschedule.
Who pays for damage or loss?
Normal wear on a rented unit is our responsibility, and the renter pays nothing for it. The renter is responsible for 6 kinds of damage: fire, vandalism, graffiti, misuse, moving the unit, or tipping when the unit was not secured as advised, and for a lost or stolen unit. Charges are the actual repair or replacement cost.
Gregory Rental Works is not responsible for damage to lawns, driveways or landscaping caused by normal delivery, servicing or pickup, though our drivers take care to avoid it.
How is pickup requested?
Event units are picked up on the date in your order, usually the Monday after a weekend event. Long-term and open-ended units are not picked up automatically: call or text (361) 213-6286 and we pick up within 1–2 business days. Please make sure the unit is reachable on pickup day.
What may not go in a unit?
Only 2 things belong in a portable toilet: human waste and toilet paper. Trash, diapers, paint, concrete washout, chemicals and hazardous materials cause extra cleaning or disposal charges. Units must not be moved, lifted or relocated by anyone but our crew.
Calls get answered faster than forms
Calling (361) 213-6286 is the quickest way to lock a delivery slot, especially for same-day orders. We answer live Mon–Sat 7 AM–7 PM. Have your address, dates and headcount ready and the call takes about 4 minutes.
- What we ask: address or ZIP, delivery and pickup dates, unit type, quantity, headcount, gate or placement notes.
- What you get: one itemized price — unit, delivery, pickup, servicing, any fees — texted or emailed.
- How you pay: card by phone or a secure pay link; invoices are e-signed on your phone.
Get a fast, itemized quote
Six quick fields. We text or call back with a full price — unit, delivery, pickup and service — usually within about 15 minutes during business hours. Need it today? Call (361) 213-6286 instead; calls are faster.